Shipping policy

Order Processing
All orders placed with Alkheyma are processed within 1–2 business days, provided the items are in stock. Delivery dates are estimates and cannot be guaranteed, as transit times depend on the carrier and destination.

Delivery Times (once your order has shipped)
• Quebec & Ontario: 1–3 business days
• Rest of Canada: 3–6 business days
• United States: 5–10 business days

Shipping Costs
Canada: free shipping on all orders of 79.00 CAD or more (after discounts, before taxes). Orders under 79.00 CAD have a shipping charge of 13.99 CAD.
United States: flat rate of 25.00 CAD per order, whatever the order size. US prices and shipping are shown in USD at checkout, converted at the current exchange rate.

Shipping Origin and Taxes
All orders ship from Montréal, Canada. Canadian orders: prices exclude sales tax (GST/HST/QST), which is added at checkout. US orders: we do not charge sales tax.

Local Pickup (Montréal)
Skip the shipping fees! We offer free local pickup for our customers in the Montréal area.
• Location: 6315 Boul Gouin O, Montréal QC H4K 1N6, Canada
• How it works: After placing your order and selecting Local Pickup at checkout, your order will be prepared and ready for pickup within 1–2 business days.
• Notification: You will receive an email when your order is ready, along with instructions on where to go once you arrive.

Tracking Your Order
Every order is shipped with tracking. Once your order has shipped, you will receive an email with your tracking information.

Return Shipping Costs
For returns (other than faulty or damaged items), Alkheyma will provide a prepaid return shipping label. The cost of return shipping will be deducted from the refund amount once the return is processed. You will be informed of the exact deduction before the refund is issued.

Agreement
By placing an order with Alkheyma Parfumerie, doing business as Alkheyma, you acknowledge and agree to the terms outlined in this Shipping Policy. For returns and refunds, please see our Return & Refund Policy (alkheyma.com/policies/refund-policy).

Contact Our Team
If you have questions about this Shipping Policy, please contact us:
Legal Business Name: Alkheyma Parfumerie
Trading Name: Alkheyma
Physical Address: 6315 Boul Gouin O, Montréal QC H4K 1N6, Canada
Phone Number: +1 514-458-4313
Email: info@alkheyma.com
GST/HST: 733262414RT0001